AI Email Reply Assistant for Outlook
AI email replies that know your business. The Swift Reply panel sits next to your Outlook message and drafts a reply from your own brochures, price lists, FAQs, policies and schedules — one click, ready for you to review.
Jane Doe <[email protected]>
Booking inquiry
Hi,
I would like to request further information about your availability between the 9th and 15th of January.
Thank you,
Jane
Swift Reply
Generate an Outlook reply draft using your selected agent.
Agent
Extra Instructions
How SwiftReplyAgent Works in Outlook
Six steps from an open enquiry to a reply you're happy to send.
Open the enquiry in Outlook
A customer email arrives asking about prices, dates, stock or terms — the sort your team answers repeatedly.
Open the Swift Reply panel
The Swift Reply panel sits beside the message you have open, so you never leave Outlook.
Choose your agent
Pick the AI agent that should answer — bookings, sales, support — each with its own knowledge base.
Add extra instructions (optional)
Note anything specific for this reply, such as quoting a particular date range or adding a cost breakdown.
Generate the draft
SwiftReplyAgent reads the email's context and writes a reply from your uploaded documents.
Review and send
Check the draft, edit anything you want, and send it from Outlook as normal.
Give Each Outlook Agent Its Own Knowledge
In the admin panel you create an agent, describe how it should behave, and attach the files it should answer from — brochures, price lists, booking sheets, policies and schedules.
Because each agent keeps its own knowledge base, a bookings agent and a support agent never mix up their answers. Update a file and the next Outlook draft uses the new version.
View Agent
activeName
My Booking Agent
Description
You are a booking agent for a school. You will receive emails asking for more information about course prices, availability and other information. Use the attached documents to generate a reply.
Knowledge Base Files
What Teams Use It For in Outlook
Bookings and availability
“Are you free between 9 and 15 January?” — answered from the availability schedule your agent holds.
Quotes and cost breakdowns
Multi-line quotes built from your price list, with a summary table at the end if your agent is instructed to add one.
Terms and policies
Cancellation, deposit and payment questions answered in your own approved wording.
Product and stock questions
“Is this available in a larger size?” — answered from the catalogue or inventory you uploaded.
Service and scope enquiries
What you do, what's included and what it costs, taken from your services document.
Shared team inboxes
Whoever picks up the enquiry sends the same accurate answer, because the knowledge sits with the agent.
Why SwiftReplyAgent for Outlook?
Seconds, not minutes
No hunting through attachments before you can answer a routine question.
Context from the open email
The draft responds to the dates, products and questions in that specific message.
Your real business information
Prices, availability and policies come from your documents.
One consistent voice
Shared inboxes send replies that read the same, whoever is on shift.
An agent per team
Set up separate agents for each product, department or brand.
Less repetitive work
Your team spends its day on the replies that genuinely need a person.
Drafts in Your Own Writing Style
Upload a few sample replies your team has already sent and your agent learns how you write. The agent description then sets the rules it follows every time — for example, always ending with a line-by-line breakdown of all the costs.
For a one-off request, the Extra Instructions box in the Outlook panel lets you steer a single draft without changing the agent.
Generated reply draft
Hi Jane,
Thank you for getting in touch.
We do have availability between the 9th and 15th of January. I've set out the costs for that week below so you can see the full breakdown.
Please let me know if you'd like me to hold the dates.
Kind regards,
Bookings Team
Security and Trust
Private by default
Your documents and emails stay yours and are never used to train external models.
Only the email you select
Only the message you open is accessed, and only for as long as needed to draft the reply.
Explain Mode
Check which of your information a draft was based on before it goes out.
Read the full Privacy Policy or contact support.
Bring Your Documents Into Your Outlook Replies
Set up your first agent and generate a reply in minutes. Free to start, no credit card required.
Generate Your First Reply